Over the years, we have noticed that our customers are constantly seeking new ways of rewarding their consumers. Rebates such as cheques, premiums, points, and prepaid gift cards are more popular than ever. However, our customers sometimes struggle to manage these programs on their own. Thankfully, our rebate fulfillment services begin with a detailed consultation on every aspect of a program. We can even help with budget and banking options.
Our experienced Client Managers have designed and executed hundreds of programs – whether business-to-consumer, business-to-business, traditional or paperless – and collected consumer feedback that is invaluable to our customers for maximizing rebate returns. With analytical data on thousands of past rebate programs in our promotion analysis database, plus the resources to accommodate submission volume fluctuations and seasonal peaks, we offer our customers the freedom to get creative.
To support online rebate programs, D+H maintains in-house expertise for web design, specializing in sites built to gather consumer data that can later be used for contest draws, surveys, or email blasts. We are also well equipped to protect our customers from fraudulent rebate claims with a system of checks and balances that identifies potential issues or concerns with a rebate in the early stages of implementation.
“Where’s my reward?” is a question frequently asked by consumers. D+H answers it by offering our customers several options for keeping consumers in the loop, as well as improving their satisfaction and loyalty. For example, all our rebate programs include access to Promo-Trak, a secure consumer website for tracking rebate status online. To help ease the online process, we can provide a customized email notification or utilize an IVR solution. And should a call centre component prove necessary, we have the ability to oversee it, thereby avoiding an increase in our customers’ service call volume.
Our job is to take responsibility for executing transparent and successful rebate programs, while our customers maintain full control of sales and marketing decisions.