Claims & Payment Processing
What goes on out of view of your clients lays the foundation for your relationships with them. This is where we come in.
D+H has been offering comprehensive program administration solutions to wealth management and insurance service providers for many years, and today we process over 35 million documents a year on behalf of our customers. Our programs are offered on both a stand-alone basis (to support specific program initiatives or a particular step in the process) and as part of a larger integrated solution. In the latter case, we can take over the entire process – from mail handling, to claims and payment processing, to audit reporting and control – saving our customers the time and expense of having to build and support the process on their own.
As a result of our strategic partnership with Wipro Technologies, a leading global provider of back office outsourcing solutions, we are able to offer our customers “right shore” solutions – onshore capabilities where program demands require that data processing and program management stay in Canada; offshore capabilities to take advantage of typically lower cost delivery solutions where feasible; and hybrid solutions that offer the best of both worlds.
Services available through our financial services Back Office Administration Centre of Excellence include:
- Document handling
- Payment processing
- Data capture
- Document imaging & workflow management
- Claims processing & adjudication
- Data storage and secure destruction
- Performance management & reporting
Beyond our ability to answer a variety of needs with solutions that fit our customers’ specific challenges, we are also able to support the complex security, privacy, and other regulatory compliance requirements typically experienced by the financial services industry. Furthermore, we deliver the program cost savings and superior quality assurance that these programs demand. The investments we have made in quality processes and Lean Six Sigma, along with our ability to support onshore, offshore, and hybrid solutions, mean that we are well positioned to support any customer’s changing business needs.
That is, after all, what being a partner – rather than simply a supplier – is all about.