$23.93 Credit Card Program Administration
Customer acquisition campaigns, back-office servicing, and cardholder support services require a wide range of processes working together to deliver successful results. D+H’s integrated credit card service offering does just that.
Rather than having to build the capability themselves, our customers leverage D+H’s expertise in managing card program administration. Our solutions integrate proven technology, exceptional program management capabilities, and highly trained people to deliver significant improvements to our customers’ card portfolios – including shorter turnaround times for card activation, reduced servicing costs and enabling more successful product up-sell campaigns.
We understand that the programs we manage reflect our customers’ own brands and brand promise. For this reason, we focus on creating solutions that are an extension of our customers’ own operations. D+H can assume parts of the process, or we can provide a full end-to-end solution, as required for those organizations without their own credit card back office. In fact, D+H currently provides full turnkey credit card program administration solutions for a number of Canadian retailers.
D+H’s end-to-end credit card processing services include:
Application Processing
- Application data capture
- Application approval based on customer-supplied criteria
Fulfillment
- Delivery and activation of credit cards to approved customers
Financial Transaction Management
- Fraud case management
- Anti-money-laundering (AML) and anti-terrorist compliance
Payment Processing
- All payment types (paper and electronic)
Call Centre Services
- Cardholder account or credit inquiries
- Integrated product cross-sell and up-sell programs
Credit Card Program Management
Customer acquisition campaigns, back-office servicing, and cardholder support services require a wide range of processes working together to deliver successful results. D+H’s integrated credit card service offering does just that.Rather than having to build the capability themselves, our customers leverage D+H’s expertise in managing card program administration. Our solutions integrate proven technology, exceptional program management capabilities, and highly trained people to deliver significant improvements to our customers’ card portfolios – including shorter turnaround times for card activation, reduced servicing costs and enabling more successful product up-sell campaigns.We understand that the programs we manage reflect our customers’ own brands and brand promise. For this reason, we focus on creating solutions that are an extension of our customers’ own operations. D+H can assume parts of the process, or we can provide a full end-to-end solution, as required for those organizations without their own credit card back office. In fact, D+H currently provides full turnkey credit card program administration solutions for a number of Canadian retailers.D+H’s end-to-end credit card processing services include:Application Processing Application data capture Application approval based on customer-supplied criteria Fulfillment Delivery and activation of credit cards to approved customers Financial Transaction Management Fraud case management Anti-money-laundering (AML) and anti-terrorist compliance Payment Processing All payment types (paper and electronic) Call Centre Services Cardholder account or credit inquiries Integrated product cross-sell and up-sell programs
