Student Lending Program Management

D+H is an industry leader in the provision of student loan program administration solutions to governments and financial institutions across Canada. We have the expertise and purpose-built technologies to manage the entire lending lifecycle, providing our customers with valuable extra time to concentrate on other parts of their operations.

In facilitating student lending for our customers, D+H effectively acts as an extension of their operation.  We work closely with our customers to develop detailed program requirements that are customized to meet their individual, and unique, program objectives.  We then assume complete program management on behalf of our customers, interacting with their borrowers in a manner that is consistent with our customers’ brands and ideally structured to deliver their desired program results. As the largest provider of student loan administration services and programs to government, managing a portfolio of about $15 billion on behalf of our customers, D+H has a proven track record for managing student lending programs according to customer policies and specifications.

Our integrated, end-to-end loan-processing services follow the lifecycle of a loan, providing:

Loan Origination

  • Documentation gathering and validation
  • Adjudication
  • Funds disbursement
  • Customer service

Loan Maintenance

  • Product accounting
  • Payment processing
  • Statement issuance
  • Borrower communications
  • Customer service

Repayment Management

  • Repayment counselling
  • Campaign strategy and management
  • Portfolio management
  • Loan restructuring based on customer defined programs and criteria

Loan Discharge

  • Discharge of fully amortized loans