Our Tailored Approach

We understand that every one of our customers is different, with challenges unique to their business and the services they provide to their clients. As a result, our approach is to provide tailored solutions that are flexible and adaptable to those challenges.

Customers may need a specific software solution, or perhaps a partner with the experience and expertise to manage the process on their behalf. Whatever the need, D+H can provide answers.

Those answers utilize innovative technology and unsurpassed back office program management capabilities to support leading financial services organizations across North America. And, through our partnership with Wipro Technologies, we can offer our customers offshore program fulfillment where it makes sense for them. We provide practical solutions that help our customers drive business growth, manage costs, and meet regulatory compliance.

Most of all, our answers leverage our deep understanding of the lending market, based on years of experience in the financial services industry. Because our approach is collaborative, our customers can be sure that the solution we create together is the right solution for their unique need.  

Here are a few actual examples of our customer-intimate approach to business:

  • One of our bank customers was looking for ways to be more efficient with mortgage discharges. We developed a unique service that leverages our substantial registry services infrastructure to ensure their mortgage discharge requests are effectively actioned.
  • Our debt consolidation service responds to a market need to ensure that the credit facilities paid off through a debt consolidation loan are actually closed. Leveraging and adapting our eSwitch® platform, we addressed the unique requirements of managing authorizations and notifications of account closings.
  • D+H Marketplace® was created as a meeting place for all participants in the mortgage lifecycle – including brokers, lenders, appraisers, insurance companies, and credit bureaus. It was developed as a natural evolution of our existing work with brokers and lenders to support their own internal processes.
  • Our customers have to meet increasingly strict regulatory requirements for "Know Your Customer." Recognizing the need, and leveraging our automated links to all registries in Canada, D+H developed a web-based solution to ensure that the process is quick and easy, and it meets all compliance requirements.

    These are just a few ways in which we tailor our approach to serving our customers. Follow the links above to learn more about these specific initiatives, or explore more about our lending solutions.

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