D+H

Call centre solutions should be about more than answering phones; they should be about answering client needs.

D+H has been managing successful multilingual contact centre programs on behalf of our customers for over 35 years. Responsive to the unique needs of our financial services customers, our infrastructure and technology have been purpose-built to allow our highly skilled agents to provide exceptional customer service while still meeting our customers’ demanding security, audit, business continuity, and compliance requirements.

We recognize the critical importance of contact centre support to our customers’ overall brand promise. And we understand that by providing this service on behalf of our customers, D+H becomes an extension of their brand. It is a responsibility we take very seriously.

To begin with, we approach each partnership with a customer knowing that the customer’s brand – and its needs – are unique. We then utilize our exceptional experience in creating customized contact centre program solutions that reflect the distinctiveness of those needs.

Our solutions can support the entire customer life cycle, including acquisition, service, and retention. They can also support varying levels of complexity, from simple password resets to complicated sales and technical support calls. Our onshore contact centre capability is augmented by the strategic partnership we have with Wipro Technologies to support offshore solutions, ensuring we have the flexibility to “right shore” a solution that meets each customer’s precise program and business needs.

Whether customers need us to support a particular product initiative or a specific type of call, or require contact centre services as part of a larger, end-to-end outsourced program management solution, D+H has the experience and expertise to help. By leveraging our award-winning contact centre capabilities, customers can realize substantial cost savings while freeing up their internal resources to concentrate on other areas of their business.