Contact Centre Services
Servicing clients’ needs and maintaining client relationships is fundamental to successful lending operations. The conversations our customers have with their clients reflect their organization’s reputation and brand. However, it can be challenging to justify a significant infrastructure investment or the development of the expertise to support one-off product initiatives or specific types of conversations.
D+H provides contact centre solutions for our financial services clients, saving them the time and effort involved in building the competency themselves. Utilizing our complement of skilled agents, we are focused on delivering the service our customers’ clients have come to expect from their company. The direct benefit to our customers is flexibility – we leverage our investments in purpose-built technology, infrastructure, and operational processes, to minimize cost and maximize delivery for our customers.
Our proven success in providing customized contact centre services comes from a deep understanding of both the financial services industry itself and what’s required to represent our customers’ brands.
Whether customers need us to support a specific product initiative or a specific type of call, or require contact centre services as part of a larger, end-to-end outsourced program management solution, D+H has the experience and expertise to deliver cost-effective solutions for:
- Customer care
- Sales (including e-commerce and cross-sell/up-sell services)
- Technical support
- Help desk support
- Early-stage collections
By leveraging D+H’s award-winning contact centre capabilities, customers can realize substantial cost savings while freeing up their internal resources to concentrate on other areas of their business.